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Warranty Information

Novatel Wireless Modem Devices carry a manufacturer's warranty of 1 year.

Your service provider IS your PRIME CONTACT for warranty and service issues.

Please contact your Service Provider or Distributor from whom you received your card for fastest service.

  • Most Service Providers have an over the counter "swap" program to minimize service disruption if your card need service or replacement.
  • Some service providers include this service with your service plan and other offer this service as a billable additional item.
  • Some service providers may provide or offer you an extended warantee, beyond the normal 1 year.

Please contact your service provider for assistance.

North America CDMA RMA (Return Material Authorization) questions or inquiries