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XP Troubleshooting

Ovation Devices with Windows Installation Files Pre-loaded

  • Applies to MC990D, MC950D, MC930D, MC760, MC727

These devices are pre-loaded with Windows installation files preloaded in the device. When device is plugged into the computer, it should be discovered as a Mass Storage device and user should be prompted to allow an auto-installer file run.

.Troubleshooting Vista Installation

Symptom Possible issue  Possible Resolution 
Auto-Installer fails to run Autoplay has been disabled on this computer Windows Help article - Troubleshooting AutoPlay problems - 
Auto-Installer fails to run AutoInstall has been disable on the device AutoInstall - Device Disabled
Auto-Installer fails to run or complete successfully User Account Control - directly or via 3rd party program is blocking installation process Turn off -controls which prevent installing applications.  You may need to contact your IT department with Admin rights which allow installation of drivers and connection manager.  Once installed, Admin rights are not required to use the drivers or connection manager.
Auto-Installer fails to run or complete successfully Left over "garbage" from a previous bad installation/uninstall blocking new installation Windows Clean Procedure
Auto-Installer fails to complete CD/DVD Program (such as Roxio) blocking installer from running (or not allowing installer to run with sufficient permissions to install Mobilink-Lite or drivers)

Install from downloaded installer or CD

or

Fix or Remove CD/DVD Program causing problem

Mobilink Fails to Detect Device /Fails to connect Device Drivers have not been installed correctly Manually Select Drivers
Mobilink Fails to Detect Device CD/DVD Program (such as Roxio) fails to allow installer program to "eject" mass storage device

Turn off AutoInstall feature in device

or

Fix or Remove CD/DVD Program causing problem

Installation Error - 2738 "Could not access VBSCript run time for custom action" VB Scripting not enabled Error 2738
Installation Error - Exception Caught - unable to create object of Phoenix   Exception Caught - object of Phoenix
Device not detecting properly Drivers for other Novatel Wireless Devices may be preventing proper installation of drivers for this device. Driver Cleanup

Troubleshooting XP Connection (after successful installation)

Symptom Possible issue Possible Resolution 

MobilinkLite unable to detect device

or

MobilinkLite never gets network available (with LED flashing any color other than red)

CD/DVD Program (such as Roxio) fails to allow installer program to "eject" mass storage device Turn off AutoInstall feature in device

or

Fix or Remove CD/DVD Program causing problem

MobilinkLite unable to detect device

or

MobilinkLite never gets network available (with LED flashing any color other than red)
Device Driver has been corrupted or lost association with MobilinkLite

Update Driver

Or

Remove Device Driver and then re-install from known location

 

To Remove Mobilink, Mobilink LIte, Mobilink3

  1. Navigate to Uninstall or Chainge Program (Start | Control Panel | Add or Remove Programs | Change or Remove Programs
  2. Locate Mobilink Lite  or Mobilink or Mobilink3 in the list of programs - Select it
  3. Click "Remove"