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Installation Instructions: Mac OS X (Tiger) with Apple Drivers for the Novatel Wireless 3G Modems



The following describes how to connect to the Internet using a Novatel Wireless modem and an Apple® running: with Macintosh OS X v10.4.11 (Tiger).


Before you can connect to service provider with a Novatel Wireless modem, you will need the following:

  • An active account with a service provider with activated SIM card
  • A Novatel Wireless modem from same service provider (or not Network SIM card locked)
    • ExpressCard/34 Models - XU870, X950D
    • PC Card - U730, U740
    • USB Model - MC930D, MC950D
    An Apple®: computer with the appropriate device interface (ExpressCard/34, PC Card or USB)

Setting Up Your Equipment

  1. Power on your Apple®: computer.
  2. Insert the modem into the computer using a appropriate interface.
  3. The modems listed above should automatically be detected and use Apple drivers.

Setting Up the Network Connections

    1. Make sure the card is completely inserted.

      If your computer has this Icon on the the desktop CD icon , Eject by dragging to the Trash. eject trash icon

    2. Your card should be detected and show in the menu bar with Tiger WWAN icon
      select dropdown menu Configure Now . Tiger WWAN Dropdown
      Select ContinueNew Port Detected
    3. Select System Preferences from the Apple (Apple menu) menu.

System Preferences menu

    1. Click the Network button in the System Preferences window.

      System Preferences window

    2. In Network Show - Select Novatel Wireless HSDPA or HSUPA Modem

      Click '+' to add


    3. Now create a configuration.
      Select PPP tab and Enter name for Service Provider and Enter the APN given by your service provider in the Telephone Number field. Leave Account Name and Password field blank.

Enter PPP info


  1. Select Modem tab and choose WWAN Support from dropdown.

    Pick Modem

  2. Click the Apply Now button and close System Preferences.

Opening an Internet Connection

Click the WWAN icon in the menu bar and select Connect...

Disconnect disconnect

You can also connect from Apple | System Preferences | Network | Show Network Status. Highlight Novatel Wireless HSUPA Modem | Connect button.

Surfing the Internet

Once you are connected to the Internet, you can use any Internet application, such as Safari, Firefox, Mail, and iChat, to surf the Internet, check email, and connect using VPN, etc.

Disconnecting From the Internet

To disconnect from the Internet, click the WWAN icon in the menu bar and select Disconnect from the drop down menu.


You can also disconnect from Apple | System Preferences | Network | Show Network Status. Highlight Novatel Wireless HSUPA Modem | Disconnect button.

LED States

The State of the LED on your modem is a great troubleshooting aid to determine the operating state of your modem. Below are State tables for the 9xx, 8xx and 7xx modem families.

9xx Products

9xx LED States

8xx Products

8xx LED States

7xx Products

7xx LED States

Trouble Shooting

Internet Connect Error Message 
Internet Connect Error Message

- No carrier detected. Please check phone line connection and try again

Problem involves multiple instances of the same device in Network Port Configurations. Sometimes "seems" to be related to update.


  1. Unplug card
  2. Open System Preferences | Network
  3. From Show pulldown button, select Network Port Configurations 
  4. Select each instance of Novatel Wireless Modem and press Delete... 
    (note: not all instances will be removed)
    Delete configurations
  5. Press Apply Now
  6. Quit System Preferences
  7. Open System Preferences | Network
  8. Select any remainging Novatel Wireless Modem instances and pressing Delete...
    (note: all instances should now be removed)
  9. Press Apply Now and Quit System Preferences
  10. Insert the Novatel Wireless Modem and the run the built-in configuration tool when the user is notified that a new network device has been connected.
    New Port detected
    see Setting up the Network Connection above.