Contact Us    

Mobilink Troubleshooting

Why can’t I install MobiLink?
You might not have administrative privileges. Contact your system administrator, if applicable, or log on to your computer as an administrator and create a user account with administrator privileges.

Why do I see the message “No card detected” when I run MobiLink?
This can happen for any of the following reasons: Your XU870 is not inserted properly.
Exit MobiLink.
Remove your XU870 from the ExpressCard slot.
Restart your computer.
Restart MobiLink.
Insert your XU870 into the ExpressCard slot again.

Windows did not install the drivers for your XU870 correctly.
Rightclick on the My Computer icon on your desktop and select Manage from the shortcut menu.
Select Device Manager.
Click the plus sign (+) next to modems.
If you see a yellow exclamation mark (!) or red x beside any device, try the following:
Restart your computer.

Click on the "Start" button, select "Settings", then "Control Panel", and finally "Add or Remove Programs".
(Note: Make sure your data device is in plugged in)
Select MobiLink and click Remove.
Once the Uninstall process is complete, unplug your data device from the computer.
Reinstall the MobiLink software. See the Quick Start Guide for instructions.

Why do I see the message “SIM not found” when I run MobiLink?
Your SIM card uses contact points to connect with your XU870. Take care not to touch or damage the contact points. Use the orientation notch as a guide to properly insert the SIM.

Why does the LED flash red?
This happens when your SIM card is locked. Enter your PIN code when prompted. If you enter the wrong PIN code 3 times, you will be prompted to enter your PUK code. If you enter the wrong PUK code 10 times, your SIM card will be locked forever. Contact your mobile operator to obtain a new SIM card.

Why does the message “Searching for network” display continuously when I run MobiLink?
You are outside of the coverage area. Contact your mobile operator to find out more about coverage areas.

Why can’t I connect to the network?
Check the user name, password and access point name (APN) in your connection profile . If any of these entries are wrong, you won’t be able to connect to the network.

Why can’t I browse the web?
Check your server settings:
Start Internet Explorer.
Click on the "Tools" menu, and select "Internet Options".
Click on the "Connections" tab
Doubleclick on "3G Connection"*
* This field name will vary, depending on your service provider.
Check your Username and Password:
If you are using a proxy server, select the appropriate boxes.
Click OK to finish