The N4A Device Manager solution is a robust environment for the management, configuration and self care/support of Novatel Wireless M2M devices to include the following capabilities: 1) view, change and manage device configuration & firmware updates, 2) manage single devices or groups of devices, 3) complete device history to assist in self care & issue resolution, 4) monitor device health and operational status, and 5) allows device to “check-in” to the hosted environment and report event data to a separate server. Manage user accounts and device privileges to extend self-service device management capabilities to customers. Hosted and on premise versions are available providing complete integration flexibility.
Device and Service Management
Create and manage device groups by deploying configuration changes to a set of devices or a single device then set up customer groups. Uploaded shipments are available in the system for immediate use while device orders are in transit (shipping option). Upload, manage and save scripts for device deployments and updates. Information is queued for configuration changes prior to device installation or initial power up. Devices can be contacted for immediate check-in to expedite device changes. Filters and searches are available throughout the system for easy navigation.